If you unable to log in Bigpond email or getting a slower service you need to follow these simple steps to fix the issue: 1. By pressing CTRL+F5 refresh the site and browser. Then clear the temporary cache and cookies and try to log in again.
2. If the problem remains clear your local DNS cache and makes sure that you have most recent cache compatible with the ISP.
3. You may also try alternative DNS services apart from ISPs.
The above mentioned method may get your email services fixed. However, you should call Bigpond helpline number if you unable to tackle the problem on your own. https://contacthelp.com.au/bigpond/